AI Agents with Agentforce

Deploy autonomous AI agents built on Salesforce's next-generation AI platform

The Future of Work Is Autonomous AI

Agentforce delivers autonomous AI agents that handle routine tasks, answer questions, and take action. Not simple chatbots—intelligent agents that understand context and execute workflows.

We design, deploy, and optimize Agentforce agents across sales, service, and custom business processes.

Agentforce for Sales

AI sales agents that qualify leads, answer product questions, schedule meetings, and provide intelligent recommendations—freeing your sales team to focus on high-value conversations.

Lead Qualification & Nurturing

  • Automated lead qualification conversations
  • Product recommendation based on needs
  • Pricing and availability questions answered instantly
  • Meeting scheduling with sales reps
  • Lead scoring and handoff to human reps

Sales Support & Enablement

  • Competitive intelligence on demand
  • Product training and guidance
  • Proposal and quote generation assistance
  • Objection handling suggestions
  • Next best action recommendations

Customer Engagement

  • Personalized outreach at scale
  • Follow-up automation post-demo
  • Upsell and cross-sell identification
  • Contract renewal reminders
  • 24/7 availability for global prospects

Sales Intelligence

  • Account health scoring
  • Risk of churn prediction
  • Expansion opportunity identification
  • Pipeline analysis and forecasting
  • Performance insights and coaching

Agentforce for Service

Autonomous service agents that resolve customer issues, escalate complex cases, and learn from every interaction. Deploy AI that understands your knowledge base and can take action on behalf of customers.

Customer Self-Service

  • Natural language issue resolution
  • Knowledge article recommendation
  • Order status and tracking queries
  • Account management and updates
  • Returns and refund processing

Agent Assistance

  • Real-time response suggestions
  • Case summarization and next steps
  • Knowledge article recommendations
  • Escalation path guidance
  • Post-interaction follow-up automation

Intelligent Routing & Triage

  • Automated case categorization
  • Sentiment analysis and priority scoring
  • Skill-based routing recommendations
  • Escalation trigger detection
  • VIP customer identification

Proactive Service

  • Issue prediction and prevention
  • Outage and maintenance notifications
  • Product recall management
  • Renewal and subscription reminders
  • Customer satisfaction surveys

Custom Agent Development

Build specialized AI agents tailored to your unique business processes. From financial advisors to technical support specialists, we design and deploy custom agents that understand your industry and workflows.

Financial Services Agents

Virtual financial advisors, loan processors, compliance assistants, and account management agents purpose-built for banking and wealth management.

Healthcare Agents

Patient intake coordinators, appointment schedulers, insurance verification assistants, and care navigation agents for healthcare providers.

Retail & E-Commerce Agents

Personal shopping assistants, inventory experts, order management agents, and product recommendation specialists.

Education Agents

Student admissions counselors, academic advisors, financial aid assistants, and course recommendation specialists.

Operations Agents

Inventory managers, supply chain coordinators, procurement assistants, and logistics optimization agents.

HR & Employee Agents

Recruiting assistants, onboarding coordinators, benefits advisors, and employee self-service agents.

How Agentforce Works

1

Understanding Context

Agents understand natural language, analyze conversation history, access Salesforce data, and gather context to provide relevant responses.

2

Reasoning & Decision Making

Built-in AI models reason through complex scenarios, evaluate options, and make decisions based on your business rules and guardrails.

3

Taking Action

Agents execute workflows, update records, create cases, send emails, schedule meetings, and perform other Salesforce actions autonomously.

4

Learning & Improving

Continuous learning from interactions, feedback loops for improvement, and analytics to measure agent effectiveness and ROI.

Our Agentforce Implementation Services

Strategy & Planning

  • Use case identification and prioritization
  • Agent persona development
  • Success metrics definition
  • Phased rollout planning
  • Change management strategy

Agent Configuration & Development

  • Agent setup and configuration
  • Knowledge base optimization
  • Action and workflow integration
  • Guardrails and business rules
  • Multi-language support

Testing & Optimization

  • Conversation flow testing
  • Edge case identification
  • Response accuracy tuning
  • Performance optimization
  • User acceptance testing

Deployment & Support

  • Pilot program execution
  • Full production deployment
  • User training and adoption support
  • Performance monitoring
  • Continuous improvement iterations

Ready to Deploy Autonomous AI Agents?

Let's explore how Agentforce can transform your business operations.

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